COMMENTS
There’s a delicate balance between being a forceful customer and being a patient customer when you’re trying to get your product fixed. If someone has never been in your shoes, they don’t understand how stupid they look. A grown adult throwing a tantrum in the middle of public while a young store clerk stands patiently behind the counter is an all too common sight. Working at a luxury hotel, I see this very very often. But here in America everyone thinks they’re royalty and that they must get their way and it must be perfect or the world is gonna split itself open and devour humanity. As the calm young person behind the counter, it is our duty to look at the irate customer with that same look your mother gave you when you cried and cried and cried because she didn’t buy you that ice cream when you were 4. That look that says, “Really? Are you seriously that upset over something so minor? Do you not realize that here on Planet Earth there are much more critical matters taking place? Famine, disease, war, and you’re a grown man with a family throwing a fit because the hotel room you booked had a Queen size bed instead of a King size bed? Really? Wow.” It doesn’t calm the customer down, it doesn’t fix their product. But it reminds you how lucky you are to not be an average piece of sh*t American making us look bad to the rest of the world. (and I’m focusing on Americans because at my hotel with all of our international customers, 90% of this BS occurs with Americans)
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